Shipping & Returns

Shipping  & Return Policy


At Lily Tea Company customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us at 

If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

If you have changed your mind about an item or tea that you received and would like to return it for credit, you may do so within 30 days of receiving your order. Please package it well and include a copy of your packing slip or at least your order number. We will credit your original method of payment.

If you received your item as a gift, we would be happy to create an account for you and give you a credit to use toward a future order.

If you are returning a non-food item, it should be unused and in original packaging to be eligible for a full refund.


Our physical address for returns is:

Lily Tea Company

Attn: Returns
211 N. Wyoming Ave
South Orange, NJ 07079

International returns
If you are an international customer please email for all questions regarding returns.

Wholesale Returns
If you are a wholesale customer please contact for all questions regarding returns.